User+Services

User Services
To ensure all visitors to the centre have as enjoyable an experience as possible the following policies shall be put in place:

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 * The Rothwell Arts and Heritage Centre (RAHC) aims to make the people of Rothwell and those interested in its history its users.
 * The RAHC shall provide a visitors' book that all visitors must sign as a mechanism for discovering who its users are.
 * 1) This book shall also include a comments section that will allow the RAHC to address customer needs and any issues they might have.
 * To increase the current amount of users the RAHC will:
 * 1) Make its services known to the community
 * 2) Make full use of the electronic resources it currently has
 * All customer complaint/issues/suggestions will be dealt with courtesy and care. Collections and exhibitions shall be displayed in a manner that allows for wheelchair access and accessibility to all other patrons where possible.While the RAHC will be open to all comers, when necessary priority shall be given to local groups that have an interest in the area and its history.All facilities within the RAHC shall be clearly signposted and, where necessary, information shall be made available concerning nearby public facilities. In order to meet the needs of its users the RAHC has a meeting room available for hire as well as a study area for those looking for information. Additionally the RAHC shall make available details concerning opening hours and relevant facilities through their webpage and in house publishing.
 * 1) There will be a member of staff available to answer phones during all opening hours
 * 2) Any issues with displays will be dealt with by the next day where possible
 * 3) Faxes and letters to the RAHC will be responded to within 5 working days
 * 4) All staff shall wear identity badges and shall be expected/encouraged to interact with the users and deal with any issues or queries they may have.
 * All displays shall be clearly labelled and efforts shall be taken to ensure that all exhibits and facilities are signposted in a appropriate manner.
 * The RAHC shall organise events such as talks and workshops in order to attract new users and promote its significance as a museum. All events shall be advertised in house as well as in local publications.



__ References: __
Royal Air Force Museum Cosford - User Service Policy. //Royal Air Force Museum Cosford.// Retrieved 29th November 2011 from []